Blue Coat Systems, Inc. (Nasdaq: BCSI), the technology leader in Application Delivery Networking, today introduced BlueTouch Essential, a strategic service offering that enables customers to increase the return on their investment in the Blue Coat Application Delivery Network infrastructure. The BlueTouch Essential service offering combines in-depth knowledge of a customer’s network with proactive services to minimize downtime and speed time to resolution for service requests.

BlueTouch Essential is a personalized service, and each customer is assigned a Blue Coat technical account manager as a single point of contact for its technical support needs. These senior level engineers build an in-depth knowledge of the customer’s network topology through detailed documentation, technical reviews, preventive action plans, recommendations and proactive account management to expedite case resolution and minimize downtime.